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SHIPPING & REFUNDS/RETURNS

SHIPPING

 

Flat Earth Shirt by ADVENTURE iDIAZ products offered on this website are fulfilled and placed in the mail within 1-3 business days, depending on the product; most items are shipped within 1-2 business days.  We use United States Postal Service, UPS or FedEx; with tracking.  The tracking will be sent via email once your item(s) have shipped.

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Shipping Times

We offer Standard (2-5 business days) shipping time for all products.

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Order Confirmation

By placing an order with us, you confirm that you have reviewed and verified all order selections (custom details). We encourage you to double-check your specifications before completing your purchase to ensure accuracy (size, color, design, product, etc.)

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NON-REFUND POLICY

Thank you for shopping with us! We pride ourselves on providing high-quality, semi-custom and custom-made products tailored specifically to your needs. Each item ordered on this website is only printed after your order has been placed ("print on demand") and because of this are considered to be a custom made product (you select the design, color and/or size). Due to the custom nature of our items, we have established a non-refundable policy. Please review our policy below.

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All items sold on our website are custom-made to order based on the specifications provided by you. This includes but is not limited to:

  • Product type selection

  • Design selection

  • Size selection

  • Specific color selection

  • Any other customized options

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Why We Cannot Offer Refunds

  1. Custom Print On Demand Selections: Each product is uniquely crafted to meet your specific requirements, making it extremely difficult to resell or repurpose.

  2. Production Costs: The process of creating custom items involves significant resources, including materials, labor, and time, which are allocated exclusively for your order.

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Exceptions

While our standard policy is non-refundable, we understand that exceptional circumstances may arise. We may offer refunds or replacements under the following conditions:

  • Defective Products: If the item you receive is defective or has a printing error, please contact us within 7-14 days of receiving your order with photographic evidence. We will assess the situation and provide a suitable resolution, which may include a replacement or a refund. Please send your email to:  flatearthshirtinfo@gmail.com

  • Incorrect Size or Item: If the product does not match what you ordered due to an error on our part (we sent an incorrect size or the wrong product), please reach out to us within 7-14 days of receipt. We will review the discrepancy and, if verified, will offer a replacement or refund.

  • You must contact us within 30 days of your delivery if you need to request a return authorization for the above mentioned exceptions. We are unable to approve refunds/exchanges after 30 days of your order delivery. 

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Return Authorization (RA)

To initiate a return, please follow these steps:

  1. CONTACT US to request a Return Authorization (RA) number. Include the following:

    • Order number

    • Item(s) you wish to return

    • Reason for the return

    • State if you would like a refund or an exchange

    • Image of the item showing the reason for the return (defect, wrong item received)

  2. Once your return request is approved, you will receive an RA number and detailed return instructions via email.

  3. Securely pack the item(s), including any accessories, tags and documentation. 

  4. Write the RA number on the order slip that came with your original order (or write it on a separate piece of paper if you no longer have the order slip) and place it inside your return package.

  5. Clearly write the RA number on the outside of the package.

  6. Ship the package to the provided return address using the prepaid postage label which will be sent with your RA approval.

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Once we receive your return, we will notify you of the refund/exchange status via email. 

Refunds will be processed to your original method of payment within 1-3 business days; it may take 7-10 days for the funds to appear in in your bank account. Exchanges will be processed and shipped within 1-4 business days.

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We appreciate your understanding and cooperation in adhering to our non-refundable policy.

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At Flat Earth Shirt by ADVENTURE iDIAZ, we are dedicated to delivering top-tier quality in our custom merchandise. From selecting premium products to creating catchy, creative & colorful designs, we ensure each item is crafted with meticulous attention to detail. Our design process combines creativity and precision, resulting in visually stunning, durable products. Every piece reflects our commitment to excellence and making each purchase and product a special experience.

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Terms, Conditions & Privacy Policy

Please see our Store Policy page for terms & conditions for using our website and our privacy policy.

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